Privacy Policy – Nestu Jordan (Purina Pro Plan Products)

Last updated: 10-2-2025


This Privacy Policy describes how Nestu Jordan ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, purchase our Purina Pro Plan pet food products, or otherwise interact with us (collectively, the "Services").

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.


Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on our website, with a revised "Last updated" date.


How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information in different ways, depending on how you interact with us.

1. Information We Collect Directly from You

You may provide personal information when you:

  • Purchase our Purina Pro Plan pet food products.
  • Create an account or subscribe to our newsletter.
  • Contact customer support for inquiries or product-related questions.
  • Participate in surveys, promotions, or customer feedback programs.

This information may include:

  • Contact details: Name, phone number, email, and address.
  • Order details: Billing address, delivery address, and payment confirmation.
  • Shopping preferences: Items purchased, cart activity, and order history.
  • Customer support details: Any information provided when communicating with us.

2. Information We Collect Automatically

We may use cookies and similar tracking technologies to collect:

  • Your device type and browser information.
  • Your IP address and geographic location.
  • Your browsing activity on our website.

This helps us enhance the user experience, improve website functionality, and ensure security.

3. Information We Obtain from Third Parties

We may receive information from:

  • Payment Processor (HyperPay): To confirm transaction details.
  • Delivery Partner: To ensure smooth order fulfillment and shipping updates.
  • Marketing and Analytics Partners: To tailor promotions and improve customer engagement.


How We Use Your Personal Information

We use the personal information we collect to:

  • Process orders: Manage payments, arrange deliveries, and handle returns or exchanges.
  • Provide customer support: Respond to inquiries and resolve issues.
  • Improve marketing & promotions: Send special offers and product updates (with your consent).
  • Enhance website security: Detect and prevent fraud or unauthorized transactions.
  • Comply with legal obligations: Ensure compliance with applicable laws and regulations.


Cookies and Tracking Technologies

We use cookies to:

  • Enhance user experience and personalize content.
  • Analyze website traffic and improve performance.
  • Provide relevant product recommendations.

You can modify your browser settings to block or delete cookies, but this may affect website functionality.


How We Disclose Personal Information

We do not sell your personal information, but we may share it in the following cases:

  • With service providers such as our payment processor (HyperPay) and third-party delivery partner to fulfill your orders.
  • With marketing and analytics partners to improve customer engagement (with your consent).
  • For legal and regulatory compliance, if required by law.

We ensure that any third parties handling your data comply with strict privacy and security measures.


Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access – Request details about the personal data we hold.
  • Right to correct – Update or correct inaccurate information.
  • Right to delete – Request deletion of your data where applicable.
  • Right to opt-out – Unsubscribe from marketing emails at any time.


Security and Data Retention

We implement industry-standard security measures to protect your personal data.

We retain personal information only as long as necessary to fulfill orders, provide customer service, and comply with legal obligations.


Third-Party Links

Our website may contain links to third-party platforms. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal information.


Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: purinaproplan@nestu.health

Phone: +962 79 011 1571

This Privacy Policy applies only to Nestu Jordan and Purina Pro Plan products in Jordan.